Legal
The terms that govern use of Yango’s shared-journey platform, operated by JKM Global (Pvt) Ltd.
Last updated: [DATE PLACEHOLDER]
FINAL DRAFT — for Sri Lankan attorney-at-law review before publication. Effective date: [Insert launch/effective date]. Counsel should confirm transport/licensing, insurance, consumer, payment and liability issues before this page goes live.
Yango is a technology platform and brand operated by JKM Global (Pvt) Ltd, company registration number PV 00343138. Yango facilitates connections between passengers and independent service providers, including vehicle owners/ride providers and taxi providers.
Yango does not own the vehicle, employ the driver, operate the vehicle or itself provide the transportation journey, except where expressly stated in writing. The transportation service is supplied by the relevant independent provider.
By registering, accessing or using Yango, you agree to these Terms, the Privacy Notice and applicable published policies.
Users must provide accurate information and keep credentials secure. Yango may verify information and restrict accounts for safety, fraud prevention, legal compliance or breach.
Yango may facilitate Share My Journey, ride requests accepted by a provider, and Taxi services. Features may vary.
The app may display provider name/photo, vehicle type, registration number, rating, pickup, destination, ETA and fare/estimate.
Yango may determine fares. Where enabled, a provider may set/select an approved fare or package. The applicable price or estimate will be shown before confirmation where technically possible.
Online payments may be collected by Yango or its payment provider. Cash is paid directly to the provider. Providers remain responsible for applicable Yango commission/subscription/platform charges.
Users may cancel under the app rules. Repeated/abusive cancellations may lead to warnings, restrictions or suspension. No-show treatment follows the published Cancellation, No-Show & Refund Policy.
Passengers may request refunds for genuine service/payment issues. Yango may investigate trip and payment records; approved online refunds normally use the original payment route.
Provide accurate trip information, behave respectfully, follow lawful safety instructions, use seat belts where required, and do not use Yango unlawfully or abusively.
Providers are responsible for lawful operation, licences, permits, registration, roadworthiness, insurance and driver conduct.
Yango may require identity, driving licence, vehicle registration, insurance and other documents. Approval does not itself create or replace a legal licence.
Users should verify provider/vehicle details. Where available, Yango may provide GPS, trip sharing and safety reporting. For immediate danger, contact the appropriate emergency service; report accidents to Yango promptly.
Yango does not promise Yango-arranged insurance unless expressly identified in a separate notice. Providers must maintain appropriate insurance.
Ratings must be genuine and reviews must not be unlawful, threatening, discriminatory, fraudulent or abusive.
No fraud, document falsification, fare/rating manipulation, harassment, violence, misuse of data, fee evasion, unauthorised account sharing or unlawful use.
Yango may warn, restrict, suspend or terminate accounts for safety concerns, repeated cancellations, serious complaints, invalid documents, fraud, non-payment or breach.
Personal data is handled under the Yango Privacy Notice and applicable Sri Lankan data-protection law.
Yango software, name, logo, website, content and design are owned by or licensed to JKM Global and may not be copied or misused.
Yango will use reasonable efforts to operate the platform but does not guarantee uninterrupted service, exact GPS accuracy or provider availability.
To the maximum extent permitted by Sri Lankan law, Yango is not responsible for independent provider acts, omissions, driving, vehicle condition or transportation service. Nothing excludes liability or mandatory consumer rights that cannot legally be excluded.
Yango may amend these Terms. Material changes should be communicated reasonably and the new effective date displayed.
These Terms are governed by Sri Lankan law. Subject to mandatory consumer rights, disputes are subject to competent Sri Lankan courts.
Customer Care: 075 944 3012 | customercare@yango.lk. Company: JKM Global (Pvt) Ltd, No. 221/8A, Suhada Place, Mankada Road, Kadawatha, Sri Lanka.
