Legal
What happens when a passenger reports an item left behind on a Yango trip.
Last updated: [DATE PLACEHOLDER]
FINAL DRAFT — for Sri Lankan attorney-at-law review before publication. Effective date: [Insert launch/effective date]. Lost-property reports must be linked to the completed trip before this policy is enforced.
Passenger should report lost property through the relevant completed trip promptly.
Provide item description and trip information.
Yango may contact the provider and facilitate communication.
Yango does not take custody of or guarantee recovery unless it expressly takes possession.
Providers should reasonably cooperate and return recovered items through an agreed method.
For suspected theft, high-value items or serious matters, Yango may advise contacting the police/competent authority.
Information used for recovery is handled under the Privacy Notice.
