Legal
The safety commitments, tools and reporting routes that apply to every journey shared through Yango.
Last updated: [DATE PLACEHOLDER]
FINAL DRAFT — for Sri Lankan attorney-at-law review before publication. Effective date: [Insert launch/effective date]. Do not publish a claim about a safety feature (GPS sharing, insurance, emergency tools) until it is actually implemented and confirmed.
Yango aims to reduce risk through provider verification, trip information, safety tools, reporting and account controls.
Yango may verify identity, licence, vehicle registration, insurance and other required documents before activation and during continued use.
Passenger should match provider and vehicle details shown in the app before entering.
Use seat belts where required/available, do not distract the driver and behave respectfully.
Where available, passengers can share trip information and Yango may record location necessary for trip operation and safety.
Immediate danger/medical emergency should be directed to the appropriate emergency service. Yango tools are not a replacement for emergency services.
Report accidents through Yango promptly with trip ID, location and description; contact emergency services/insurer as appropriate.
Report unsafe driving; serious reports may lead to immediate review/restriction.
Violence, threats, sexual harassment, discrimination and serious abuse are prohibited and may lead to suspension and lawful reporting.
Only insurance actually arranged/confirmed by Yango should be described as Yango insurance.
Report through the completed trip; Yango may facilitate contact but does not guarantee recovery.
