Legal
How cancellations, no-shows and refunds are handled on Yango, operated by JKM Global (Pvt) Ltd.
Last updated: [DATE PLACEHOLDER]
FINAL DRAFT — for Sri Lankan attorney-at-law review before publication. Effective date: [Insert launch/effective date]. Cancellation party, reason, time, waiting status, fare, payment and refund status must be recorded for every trip before this policy is enforced.
Passenger may cancel through the app. Any fee must be clearly disclosed before it applies.
Provider may cancel for legitimate reasons; repeated cancellation may lead to warning, restriction or suspension.
Provider may mark no-show only after arrival and configured waiting period. Any charge must be disclosed.
Passenger may report provider no-show; Yango should review and refund online payment where appropriate.
Passenger may request a refund through trip support.
Examples: trip not provided, provider no-show, duplicate payment, payment error or incorrect charge.
Cash paid directly to the provider is not held by Yango. Yango may investigate/facilitate but does not represent that it holds the cash.
Approved online refunds normally use the original payment route, subject to the payment provider.
